Contact Center-as-a-Service (CCaaS) Market Analysis, Drivers, Restraints, Opportunities 2029
The global contact center-as-a-service (CCaaS) market is projected to grow with a high CAGR during the forecast period, i.e., 2021-2029 on account of the technological developments for enhancing customer experience. As per the 2019 AI Index Report released by the Stanford Institute of Human-Centered Artificial Intelligence, the total private investment in artificial intelligence in 2019 was more than US$70 billion worldwide.
The market is segmented by enterprise size into small & medium enterprises and large enterprises. Among these segments, the large enterprises’ segment is anticipated to hold the largest share by the end of 2021 in the global contact center-as-a-service (CCaaS) market as a result of the acquisition of advanced technologies at a quicker pace. On the basis of end-user, the market is segmented into BFSI, telecom & IT, healthcare, government, retail & consumer goods, and others.
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This report also provides the existing competitive scenario of some of the key players of the global contact center-as-a-service (CCaaS) market which includes company profiling of Evolve IP, LLC., Avaya, Inc., NICE Systems, Ltd. (TLV: NICE), Liveops, Cisco Systems, Inc. (NASDAQ: CSCO), Genesys, Five9, Inc. (NASDAQ: FIVN), 8×8 (NYSE: EGHT), and 3CLogic. The profiling enfolds key information of the companies which encompasses business overview, products and services, key financials and recent news and developments. On the whole, the report depicts detailed overview of the global contact center-as-a-service (CCaaS) market that will help industry consultants, equipment manufacturers, existing players searching for expansion opportunities, new players searching possibilities and other stakeholders to align their market centric strategies according to the ongoing and expected trends in the future.
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